Guy Kirkwood's BPO Backchat
28 feb 2005
I'm absolutely amazed that EDS is likely to win the GBP4bn UK MOD IT contract.
For a company in such a parlous state financially, and with a "not entirely unblemished" record of in it's previous UK government deals, the CSC bid must have had something terribly wrong with it. I'll try and find out more and let you know.
22 feb 2005
Brilliantly fab article by Joel Spolsky on pricing - absolutely nothing to do with BPO pricing you understand... or is it?
21 feb 2005
Returned to find a nice report from Ed Frauenheim:
If there was any concern about the ability of offshore outsourcers in India and China to find funding for their businesses, a new study may put it to rest. A report from consulting firm McKinsey shows that China's financial assets grew at an annual rate of 14.5 percent from 1993 to 2003, to $5 trillion. Financial assets--composed of equity securities, corporate-debt securities, government debt securities and bank deposits--expanded almost as quickly during that period in India. There, it rose at an annual rate of 11.9 percent, to $1 trillion. The capital stock in those two countries was just a small fraction of a global total of $118 trillion in 2003. But McKinsey's report suggests businesses looking to start-up in the fast-growing Asian nations will have plenty of funding sources to pursue: "cross-border capital flows and foreign holdings of financial assets continue to grow rapidly, linking individual financial markets into an increasingly integrated global one."
10 feb 2005
I'm on holiday for a week...
7 feb 2005
HP to buy Ceridian...?
6 feb 2005
Hip hip hooray for Accenture HR Services.
Long-term readers may remember that we've been very close to the Accenture and BT HR deal for a variety of reasons. I'm therefore delighted that Accenture has been awarded a 10-year, GBP306m HR outsourcing contract renewal by BT.
In addition, the renewed contract expands the geographic scope of the contract from BT's 87,000 employees and 180,000 pensioners in the UK to additionally cover 10,000 employees in a further 37 countries.
Congratulations to David Clinton, Andrew Middleton, Mark Beaton, et. al.
4 feb 2005
In a new report from McKinsey on the technology offshoring debate, the firm concludes that although revenue from IT services is rising in China, it is barely half of India's USD12.7bn, "It will be many years before (China) poses a threat to its continental rival in this arena."
This may well be the case for technology services, but I comfortably predict that the offshoring of business processes to China will outstrip technology within 24 months.