Copyright (c) 2008 Guy Kirkwood. All rights reserved. en-us Find news, reviews, case studies, commentary and insights on outsourcing: Guy Kirkwood's BPO Backchat http://www.bpobackchat.com/ And I'm helping... http://www.kirkwood.biz/200804.htm#080408 ATT, T-Systems and EDS win the race. http://www.kirkwood.biz/200804.htm#080403 Learn more from this superb video. http://www.kirkwood.biz/200804.htm#080401 I have a bad feeling about this. http://www.kirkwood.biz/200803.htm#080318 ...well, the major outsourcing firms certainly are. http://www.kirkwood.biz/200803.htm#080313 But what do the candidates think about outsourcing? http://www.kirkwood.biz/200801.htm#080123 Will the slump in the markets provide a filip to the outsourcing players? http://www.kirkwood.biz/200801.htm#080122 Guy Kirkwood's BPO Backchat and the RSS feed has transfered to outsourcingleader.com http://www.outsourcingleader.com/ Keep up-to-date on research from these excellent (IMHO) analysts. http://www.antiphon.co.uk/blog/200602.htm#060205 The latest news from General Motors. http://www.antiphon.co.uk/blog/200602.htm#060203 President Bush reads the writing on the wall. http://www.antiphon.co.uk/blog/200602.htm#060202 ...and what they mean to margins. http://www.antiphon.co.uk/blog/200602.htm#060201 According to the latest research from the Outsourcing Institute. http://www.antiphon.co.uk/blog/200601.htm#060131 What clients begrudge is if they pay a lot of money, and they don't get the best service. http://www.antiphon.co.uk/blog/200601.htm#060130 Read the Business Week report and find out how. http://www.antiphon.co.uk/blog/200601.htm#060128 MBO will mean big money to the investors. http://www.antiphon.co.uk/blog/200601.htm#060127 ...and my response. http://www.antiphon.co.uk/blog/200601.htm#060126 It is no longer just about cost-cutting says PwC. Hurray, at last says I. http://www.antiphon.co.uk/blog/200601.htm#060125 Bad news for EU finance leaders is good news for business. http://www.antiphon.co.uk/blog/200601.htm#060123 But not to HP. http://www.antiphon.co.uk/blog/200601.htm#060121 Dixons play the offshoring card. http://www.antiphon.co.uk/blog/200601.htm#060120 IT services, good; Europe, great; BPO, surprisingly, down. http://www.antiphon.co.uk/blog/200601.htm#060119 Infosys is strong after 25 years, what about the next 250? http://www.antiphon.co.uk/blog/200601.htm#060116 How fast do you want your information, 30 minutes or 30 years? http://www.antiphon.co.uk/blog/200601.htm#060115 ...as a UK Council says "no" to Fujitsu Services. http://www.antiphon.co.uk/blog/200601.htm#060114 Does this spell trouble for "Big Blue"? http://www.antiphon.co.uk/blog/200601.htm#060113 Silicon.com agrees with the Backchat. http://www.antiphon.co.uk/blog/200601.htm#060112 Indian outsourcers gear-up to take on the global consultancies. http://www.antiphon.co.uk/blog/200601.htm#060111 The SBPOA investigates. http://www.antiphon.co.uk/blog/200601.htm#060110 Q1 rises driven by new outsourcing deals. http://www.antiphon.co.uk/blog/200601.htm#060109 The UK government gets with the (nuclear) programme. http://www.antiphon.co.uk/blog/200511.htm#051129 Oil rich and gunning for your business. http://www.antiphon.co.uk/blog/200511.htm#051127 Contact Guy immediately. http://www.antiphon.co.uk/blog/200511.htm#051126 Not according to the IDC. http://www.antiphon.co.uk/blog/200511.htm#051124 It seems that several of them have completely lost their way http://www.antiphon.co.uk/blog/200511.htm#051122 Madsen Pirie of the Adam Smith Institute thinks not... http://www.antiphon.co.uk/blog/200511.htm#051121 Gershon provides the ideal opportunity http://www.antiphon.co.uk/blog/200511.htm#051119 In, out, in, out, shake it all about. http://www.antiphon.co.uk/blog/200511.htm#051117 The biggest dog on the porch. http://www.antiphon.co.uk/blog/200511.htm#051115 Or did I read that incorrectly? http://www.antiphon.co.uk/blog/200511.htm#051114 China is officially a powerhouse economy as it accounts for USD20.1 billion of the gap. http://www.antiphon.co.uk/blog/200511.htm#051111 ...and it's astute. http://www.antiphon.co.uk/blog/200511.htm#051110 With growth slowing in the crowded and costly coastal centres, Beijing is ushering investors into the hinterlands. http://www.antiphon.co.uk/blog/200511.htm#051106 Sainsbury's out, Unilever into the Accenture fold. http://www.antiphon.co.uk/blog/200511.htm#051104 Joint offerings equals more value for clients http://www.antiphon.co.uk/blog/200510.htm#051027 The future of BPO is legal. http://www.antiphon.co.uk/blog/200510.htm#051024 Or is TPI misinterpreting the numbers? http://www.antiphon.co.uk/blog/200510.htm#051021 Mark Wiggins and I look at the future of research and it's called KPO. http://www.antiphon.co.uk/blog/200510.htm#051020 Silicon.com gets its knickers in a twist. http://www.antiphon.co.uk/blog/200510.htm#051018 The real question is: does it matter? http://www.antiphon.co.uk/blog/200510.htm#051016 Find out the future created by offshoring in the US retail market. http://www.antiphon.co.uk/blog/200510.htm#051015 No surprise there, then. http://www.antiphon.co.uk/blog/200510.htm#051014 All my prejudices against the IAOP are confirmed http://www.antiphon.co.uk/blog/200510.htm#051012 The industry just does not "get it" http://www.antiphon.co.uk/blog/200510.htm#051010 Over half of the companies there now outsource. http://www.antiphon.co.uk/blog/200510.htm#051006 The European advisory market is getting busier and busier, this is great news for the outsourcing community as a whole. Also, launched today is a Google Group for you... http://www.antiphon.co.uk/blog/200510.htm#051005 According to the Meme Miner, it's certainly not very well. http://www.antiphon.co.uk/blog/200510.htm#051001 Onwards and upwards for GE's BPO offspring http://www.antiphon.co.uk/blog/200509.htm#050930 What does the future hold? http://www.antiphon.co.uk/blog/200509.htm#050929 ...is published http://www.antiphon.co.uk/blog/200509.htm#050923 Deepa Mani and the European difference http://www.antiphon.co.uk/blog/200509.htm#050922 And now you can use Google to find them. http://www.antiphon.co.uk/blog/200509.htm#050920 A "grand coalition" is bad for Germany, bad for the Euro zone and bad for business. http://www.antiphon.co.uk/blog/200509.htm#050919 As LogicaCMG prepares to acquire Unilog for EUR1bn, I'm not convinced that there will not be political pressure to keep Unilog's clients "French". http://www.antiphon.co.uk/blog/200509.htm#050918 Offshoring is benefiting the UK economy. http://www.antiphon.co.uk/blog/200509.htm#050917 It is time for the finance community to catch up with their human resources brethren in adopting new thought in shared services and outsourcing. http://www.antiphon.co.uk/blog/200509.htm#050914 What is the company going to do with AT Kearney? http://www.antiphon.co.uk/blog/200509.htm#050910 The latest news is that the outsourcing market is changing, maturing and growing faster than ever. http://www.antiphon.co.uk/blog/200509.htm#050909 Get in touch for a free ticket to the latest SBPOA event (next Tuesday) and request for information on networking organisations. http://www.antiphon.co.uk/blog/200509.htm#050908 With Indian call centre churn rates at 50 per cent, how can BPO providers protect their investment in people? http://www.antiphon.co.uk/blog/200509.htm#050906 Feaco tell us that with a growth rate of 11.4 per cent, outsourcing is the fastest growing management consultancy practice. http://www.antiphon.co.uk/blog/200509.htm#050905 ...is Gecis as it makes a splash in the BPO market. http://www.antiphon.co.uk/blog/200509.htm#050902 Well, the beginning of the end if you believe the MCA. http://www.antiphon.co.uk/blog/200509.htm#050901 French courts demand the reopening of a factory that was operating at a loss when it was closed. http://www.antiphon.co.uk/blog/200508.htm#050831 The FT looks at knowledge process outsourcing and its differences to BPO http://www.antiphon.co.uk/blog/200508.htm#050830 The sign of a maturing BPO market in India http://www.antiphon.co.uk/blog/200508.htm#050829 The BPO market can learn from web designers http://www.antiphon.co.uk/blog/200508.htm#050826 But is it worth taking? http://www.antiphon.co.uk/blog/200508.htm#050825 Outsourcing a non-core but critical operation can be painful when it goes wrong. http://www.antiphon.co.uk/blog/200508.htm#050824 Convergys is betting it can http://www.antiphon.co.uk/blog/200508.htm#050823 Cool or evil? http://www.antiphon.co.uk/blog/200508.htm#050822 Not this way http://www.antiphon.co.uk/blog/200508.htm#050820 Are they getting the message? http://www.antiphon.co.uk/blog/200508.htm#050819 Now there is a scary thought for the corporate West http://www.antiphon.co.uk/blog/200508.htm#050817 Use a Meme Miner http://www.antiphon.co.uk/blog/200508.htm#050816 Follow on from yesterday http://www.antiphon.co.uk/blog/200508.htm#050802 The future is in transparency and control http://www.antiphon.co.uk/blog/200508.htm#050801 Siemens once again proves it cannot run an outsourcing business http://www.antiphon.co.uk/blog/200507.htm#050729 Published in Management Today... http://www.antiphon.co.uk/blog/200507.htm#050727 More on the LogicaCMG/Dixons debacle http://www.antiphon.co.uk/blog/200507.htm#050726 A tale of woe for LogicaCMG at Dixons http://www.antiphon.co.uk/blog/200507.htm#050722 Counter-intuitive but supported by evidence. http://www.antiphon.co.uk/blog/200507.htm#050721 Maximising the investment in human capital the big blue way. http://www.antiphon.co.uk/blog/200507.htm#050716 The real question is how good is good? http://www.antiphon.co.uk/blog/200507.htm#050706 The UK government and the Gershon review gets it's man. http://www.antiphon.co.uk/blog/200507.htm#050705 A timely reminder to do the right thing. http://www.antiphon.co.uk/blog/200507.htm#050704 Can and should the outsourcing industry contribute to "Make Poverty History"? http://www.antiphon.co.uk/blog/200507.htm#050703 Is it time for accreditation for outsourcing professionals? Yes, but not with the IAOP http://www.antiphon.co.uk/blog/200506.htm#050629 The latest figures from HRO Today. http://www.antiphon.co.uk/blog/200506.htm#050624 Bad news from a UK-based investigative reporter. http://www.antiphon.co.uk/blog/200506.htm#050623 Fraud is damaging, negative publicity is worse. http://www.antiphon.co.uk/blog/200506.htm#050622 Find out in an excellent article from the New York Times http://www.antiphon.co.uk/blog/200506.htm#050620 Big trouble for the littlest big accountant. http://www.antiphon.co.uk/blog/200506.htm#050619 ...and why are they not winning as many outsourcing deals? http://www.antiphon.co.uk/blog/200506.htm#050618 There are two ways in which it could. http://www.antiphon.co.uk/blog/200506.htm#050613 Figures from the MCA says that outsourcing now accounts for 38 per cent of all consulting revenue. http://www.antiphon.co.uk/blog/200506.htm#050609 How do you work out what to put where? http://www.antiphon.co.uk/blog/200506.htm#050608 But... http://www.antiphon.co.uk/blog/200506.htm#050606 The secret to an effective sourcing strategy starts with knowing who to ask for help. http://www.antiphon.co.uk/blog/200506.htm#050605 Can politicians in Paris and Den Haag resist the temptation to disbelieve their own people? http://www.antiphon.co.uk/blog/200506.htm#050604 Ben Verwaayen the redoubtable CEO of BT certainly has his finger on the pulse http://www.antiphon.co.uk/blog/200506.htm#050603 Would you believe me if I told you it was outsourcing? http://www.antiphon.co.uk/blog/200505.htm#050529 Do outsourcing providers answer legitimate questions on the cost of low morale?. http://www.antiphon.co.uk/blog/200505.htm#050526 Outsourcing, the French, the EU constitution and Nicholas Sarkozy http://www.antiphon.co.uk/blog/200505.htm#050525 Perhaps consulting firms should be led by outsiders, executives who can bring experience from beyond the world of consulting? Mick James investigates. http://www.antiphon.co.uk/blog/200505.htm#050520 Guy Kirkwood to present at an event sponsored by Management Today and Mercer HR. http://www.antiphon.co.uk/blog/200505.htm#050519 US retail news brings good tidings. http://www.antiphon.co.uk/blog/200505.htm#050514 Research indicates that interest in consulting is at 2000 levels. http://www.antiphon.co.uk/blog/200505.htm#050512 The latest "BPO Notes" is published for Top Consultant. http://www.antiphon.co.uk/blog/200504.htm#050407 Review of an excellent white paper by Ramesh Krish. http://www.antiphon.co.uk/blog/200504.htm#050406 Software testing is the new battleground for Indian offshore domination. http://www.antiphon.co.uk/blog/200504.htm#050405 New details outlined by Alp Floori. http://www.antiphon.co.uk/blog/200504.htm#050401 If the latest figures from Chart of the Day are correct, we may have the answer to the debate about how much positive difference is made to shareholder value by outsourcing. http://www.antiphon.co.uk/blog/200503.htm#050330 A good briefing will often lead to a good result. Is it not time that the outsourcing suppliers realised this? http://www.antiphon.co.uk/blog/200503.htm#050324 Sylvia Carr writing for silicon.com thinks so... I'm not so sure. http://www.antiphon.co.uk/blog/200503.htm#050315 Is outsourcing asset management to third parties a danger to the market? http://www.antiphon.co.uk/blog/200503.htm#050314 Are we seeing the rise of the Nordic countries as the nearshore option of choice? http://www.antiphon.co.uk/blog/200503.htm#050311 Nelson Hall tells it like it really is. http://www.antiphon.co.uk/blog/200503.htm#050310 India is not always the best place to generate profits according to McKinsey. http://www.antiphon.co.uk/blog/200503.htm#050309 In reply to an article by Andy McCue. http://www.antiphon.co.uk/blog/200503.htm#050306 Wipro grows it's European presence. http://www.antiphon.co.uk/blog/200503.htm#050305 The BBC's Liz Barclay discusses how it should be done. http://www.antiphon.co.uk/blog/200503.htm#050303 Why is this and what's my predictions? http://www.antiphon.co.uk/blog/200503.htm#050302 Who would have thought it? http://www.antiphon.co.uk/blog/200503.htm#050301